Frequently Asked Questions


Read through this information thoroughly prior to arriving and/or placing an order.

Located across from CITYPARK on Market Street, CITY Pavilion is our full-scale team store open year-round!

Our inventory is only offered with local pickup, which means an exciting first look at our team store for everyone who purchases.

Street parking is typically available on Chestnut, 21st and 20th Streets. For additional spots, the Union Station lot is also available.

On the second level inside CITY Pavilion, across from CITYPARK on Market Street

*Please note your order is only available after you receive the READY FOR PICKUP email.

CITY Pavilion
2118 Market Street
Saint Louis, MO 63103

CITY Pavilion Hours

12/24: 11a-2p
12/25: CLOSED
12/31: 11a-2p
01/01: CLOSED
01/15: CLOSED

Monday-Friday: 10a-6p
Saturday: 11a-6p
Sunday: 11a-5p

Cold wash only, inside out and hang dry.  Do not use high temp water or apply heat.
Wear with CITY pride!

CITY Goods will be open concourse side, on match days only.

If you wish to cancel your order, please reach out to

Yes, gift cards are available for purchase in person at CITY Pavilion. Gift cards are redeemable at CITY Pavilion year-round, and CITY Goods on match days.

Refunds & Exchanges

We will accept refunds within 30 days of purchase, in person at CITY Pavilion. Returns must be in original condition, unworn, unused and with original tags, stickers, labels and receipt.  Returns accepted are purchased exclusively through the CITY App, CITY Pavilion, not through any outside or external vendors.

*Customized items are final sale.

*Reminder: Orders not picked up 14 days after the Ready for Pickup notification will be automatically refunded minus a 10% restocking fee.*

If your order has yet to be fulfilled and you'd like a different size that is available online, please reach out to All orders are fulfilled in chronological order so we cannot guarantee that your request will be processed before other orders are fulfilled.